![]() Click Print to print the codes on paper.If you have used your codes and need to generate new ones, you can click on Get new codes.You should keep these codes somewhere safe-ideally, you should not store them on your computer, as this could be a security issue.If you've already set up codes, you'll see an option for Show codes. ![]() Scroll down to the Add more second steps option to verify it's your section.You may need to sign in to your account to progress beyond this point. Go to your Google Account 2-Step Verification page by heading to Manage your Google Account > Security > 2-Step Verification.If you haven't already set up the authenticator app, you’ll need to get your admin to revoke your setup.To generate backup codes for your Google Authenticator app when you are browsing on a computer, follow these steps: You just need to type in your Arbor password as well as the verification code generated in the authenticator app. This can happen when you’ve already linked your authenticator app with your MIS. In rare cases when logging in you may be redirected to the Account Setup page without any instructions. Redirection to a page without instructions Try refreshing the page by clicking on the Refresh button at the top of the page. In rare cases when logging in you might be redirected to the following page where you can’t complete any other actions. This should then allow you to re-sync the Google Authenticator app again with the 2 Factor Authentication by following the instructions in our guide: Setting up and using Two-factor authentication Click into the User Details section and click the orange button. Next, you'll need to revoke access from the staff member's profile. To ensure you never lose access to your accounts, even when your authentication codes are not working correctly due to some of the previously mentioned issues, always keep track of your backup codes. To do this, click the 3 dots in the top right of your phone (for iPhone).Ĭlick the pencil icon, then click the bin icon. If the authentication code is not accepted by Arbor, click the 3 dots in the top right of your authentication app (for iPhone).Ĭlick the pencil icon to go into the settings, and make sure time correction for code is on.Īsk them to try removing the account on their Authenticator app. Make sure the Authentication app is selected in the drop-down menu. Group Staff > Users & Security > Authentication Setup > Two-Factor Authentication Setup on the MAT MIS.School > Users & Security > Users > Two-Factor Authentication Setup on the School MIS. ![]() Step 1 - Check the setupįirst, check that the setup for two-factor authentication from: Use the instructions below if someone is unable to use two-factor authentication in Arbor - either they haven't received a QR code or the code generated by their Google authenticator is not recognised. In the slide over click the orange button.Īfter revoking the setup, the staff member will be asked to set up their authenticator app again on whatever device they choose to use. If you’re an admin, go to the staff member’s staff profile and click their username in the User Details section. ![]() They will need to revoke the authenticator app setup for your phone as soon as possible to prevent anyone else trying to log into your MIS. If your phone has been lost or stolen, you will need to contact your admin. Once your old access has been revoked, you will need to set up the authenticator app on your new device to be able to log in. They will need to click the link in the email to revoke your setup. This will send an email request to your admin to revoke your original setup. If you cannot use your old mobile phone (and nobody else is now using this phone), you need to install your authentication app on your new device.Įither choose the manual option and use your unique code you should have made a note of, or request to revoke your access by clicking the orange button. Unable to use the phone to authenticate New mobile phone Anyone with one of these permissions will also receive the email request to revoke the setup. the User Details: Manage All Users permission to set this up on the MAT MIS - if you don't have the permission, someone will need to assign you a new Business Role that contains this permission.either the Staff: User Details: Administer or School: General Admin: Administer permissions to set this up on the School MIS - if you don't have the permission, you'll need to ask your admin team to give you permission using these instructions.Here you can find some troubleshooting tips if you're unable to log in after Two-factor authentication has been enabled.
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